Data Privacy Policy
Your privacy is important to us at GreenMarketCraft
Information We Collect
When you reach out for corporate flower arrangements or gifting services, we gather details you choose to share. This includes your name, company name, email, phone, delivery locations, and any specific floral requirements. Payment details are collected at checkout and are securely handled by our payment partners.
For business clients, we may collect additional data such as company registration details, preferred delivery times, and budget constraints to tailor our service.
Our site automatically gathers technical data when visited, including your IP address, browser type, device details, and how you navigate the site. We use this to improve performance and understand how clients discover our services.
How We Use Your Information
We primarily use your information to complete orders and deliver top-quality service. This covers processing transactions, arranging deliveries, crafting bespoke arrangements per your specs, and staying in touch about your service needs.
We also use data to enhance our offerings and user experience on the site. This helps us identify which corporate floral services are most beneficial to clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
GreenMarketCraft respects your privacy and does not sell your personal information to third parties. We share information only when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and staff.
Measures for Data Security
We treat the protection of your personal data with seriousness and apply suitable technical and organizational safeguards to shield it. This covers safe data storage, encrypted messaging, and restricted access to personal data within our company.
Safe Data Storage
Personal details are kept in protected systems with access controls and ongoing security monitoring.
Encryption
Data in transit is encrypted to safeguard information as it travels between your browser and our systems.
Restricted Access
Only designated staff who require the data to deliver services can access customer information.
Although we employ robust security practices, no online transmission method is entirely risk-free. We continually update our security measures to guard against emerging threats.
Privacy Rights
You possess important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, update, delete, or limit how your information is used.
To exercise these rights, reach out using the contact details at the policy's end. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal information only for as long as needed to deliver our services and meet legal obligations. Retention durations vary based on the data type and the purpose for which it was gathered.
Typical Retention Durations:
- Customer contact and order details: about 3 years after the last service engagement
- Payment transaction records: around 7 years to satisfy tax and accounting needs
- Website analytics data: roughly 26 months for service improvement analysis
- Marketing preferences: until you unsubscribe or 2 years of inactivity
Cookies and Website Tracking
Our site uses cookies and analogous technologies to enhance your browsing experience and to help us understand how visitors interact with our pages. Cookies assist in recalling your preferences and in evaluating site performance.
You can adjust cookie preferences in your browser settings. Note that turning off certain cookies may affect how the site works. For detailed information about how we handle cookies, please consult our Cookie Policy.
Third-Party Links
The site may include links to third-party sites or services. This privacy policy covers only GreenMarketCraft and this site. We are not accountable for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
This privacy policy may be revised from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial updates occur, the "Last Updated" timestamp at the top of this policy will be refreshed.
We invite you to periodically review this policy to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
GreenMarketCraft Privacy Team
Floral Street, London
London, United Kingdom SW1A 2AA
Email address: [email protected]
Phone number: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as you can about your request. We strive to reply to all privacy inquiries within seven business days.